FAQ & General Info
1. About NormandyONtour
The are lots of companies to chose from ; why should I chose NormandyONtour?
We don’t like to say too much about other companies, as we’d rather concentrate on what we do best. So if you chose to take a tour with us, be assured that our standards are the highest in the industry. Our vehicle fleet of luxury Mercedes Tourers is brand new in 2019, therefore it is in pristine condition.
Furthermore, our happy, inspired & motivated guides and our colleagues are made up primarily of native English-speakers, who have worked on and around The D-Day Landing Beaches of Normandy for many years. We also employ two multilingual administrative staff members, who work alongside our French & European guides for Tours & Services in ‘other’ languages.
While we may be proud of our great customer-service, we are equally proud of the way we handle our affairs, in particular when it comes to showing respect to our Veterans, clients, partner companies, and to our colleagues and their families.
We may be ‘officially’ starting out in 2019, but we are calmly confident that progress and success will follow in steady fashion, because are values have been tried and tested.
At some point in the very near future, we plan to invest in a high-street presence, and a wee place to call ‘home’. We would like to have our offices located right smack bang in the centre of Bayeux, with a souvenir shop attached. At present we sit atop the cliff at Arromanches, overlooking ‘Port Winston’ (Mulberry Harbour – B).
To stay informed, why not sign up for our monthly Newsletter on our homepage? (no spam ever)…
2. Why did you choose the name NormandyONtour?
We chose NormandyONtour to satisfy three ends: Firstly, to pay homage to the veterans of Operations Overlord & Neptune, which were the two codenames given to the two initial phases of the entire military campaign, beginning from D-Day preparations onwards, until the first bridgehead was established in Western Europe.
Secondly, we live in Normandy and wanted both a name and a logo that would remind people not only of their D-Day Tour, but also of their Normandy trip in general. Designing our own copywrited logo was a real labour of love.
Lastly, we love to be out & about ‘ON tour’, meeting lovely people from the four corners of the globe : One of our very first tours many years ago was with a couple from Bombay! And in 2018 we took a family of US Rangers round the Pointe-du-Hoc, and THAT doesn’t happen very often. One very humble – still active – Command Jump Sergeant Major said, as he departed at the end of the Tour, “Hey, I’ll send you something in the mail”…and here in Normandy it was just as quickly forgotten about; high-season being very busy.
True to his word, several months later, he sent his package to us here in Normandy, all the way from Quatar. In it were his very own US Rangers jacket (!), a new US Marines sweatshirt and a quaint little ‘Rangers’ bottle-opener.
We’ve kept a photo of the gifts, along with an inspiring handwritten note we received, in one of our buses. It’s doubtful he will ever know just how inspiring his gift has turned out to be; it has helped us many times when faced with insurmountable odds, to stay positive and continue setting up the business. Despite the long arduous haul involved – 18 months in total – we have now arrived, and The Tour is ON. April 2nd will be our 1st day on the beaches.
Standing by at Bayeux (or Caen) Train Station 09:20 Mon – Fri; or Place-de-Québec at 08:50 (or hotel pick-up)
3. Is my booking safe in the hands of NormandyONtour ?
Since 2019 – the year of the 75th D-Day Annniversary – is our first year of official business, our Trip Advisor account is completely new. So, we have asked a few previous clients, from last year, to contribute reviews which we have featured on our homepage (see also our Google Business Reviews page). Unfortunately, we are not legally permitted to use reviews of our guides’ previous tours, which have been left by clients whilst touring elsewhere. Needless to say “5 stars” would be a fair commentary…
Our aim in 2019 is to serve the general public to 100% of our capacity, so that we may grow in the years to come. We have invested heavily in new high-end luxury Mercedes Tourers, an excellent website full of vibrant photos, equipped with a state-of-the-art secure booking system, and have designed the very BEST Tours Normandy has to offer.
We simply ask that you trust yourselves into our care for a day, and we promise, you will NOT be disappointed.
4. Can I pay safely online?
To afford clients maximum flexibility, we have configured TWO online payment gateways: Firstly, at checkout we offer secure payments via PayPal (using their easy-guest checkout – no account required when you simply select ‘Checkout as a Guest’). Secondly we offer direct secure creditcard payments via Stripe (which is well-known in the USA, and like Paypal handles billions of dollars annually), so you can be sure your information is encrypted to the highest standards and is always secure.
Important: On the internet it is imperative that you only enter you personal information on websites which are ‘secure’. Safe websites (those which possess indepedent Security Certificates) always display a closed padlock and https://www. in the address bar. Any ‘Unsecured’ website runs a very high risk of security breaches.
NB: As merchants or ‘sellers’ of a product, we have no direct access to any of your financial details when you reserve (full payment) or pre-book (€1 deposit) online. Even our onboard card-readers (for accepting last-minute transactions) are processed directly by our bank and as such your private data is never passed along to us.
Once payment has cleared, our own server is notified and your seats are secured on our bus. Furthermore you will receive an instant invoice, complete with all of your tour details, your personal contact info and passenger itinerary confirmation, an order number and a state-of-the-art unique *QR Code (see image), which you may present to us on your mobile phone for scanning when checking in on the day of your tour, to verify that indeed YOU are our client. Like barcodes no two QR codes are alike – Click to expand the NormandyONtour QR-Code, then go to your mobile phone and download any free QR scanner from your app store (try searching for ‘Lightning QR’). Now open it and scan our QR code – voila!
5. What if I don’t want to use my creditcard online?
For group tours, simply send us an email and ask to be able to pay cash on the day, and we will set that up. For all full-day Private Tours, Sightseeing Visits and Chauffeur Services full payment (or deposit payment) is required to secure a booking. You may, if you wish, reach out via email and we will provide our bank details for direct transfer, if you feel more comfortable paying in that manner.
6. Where do Tours depart from?
D-Day Private Tours: [Mon-Sat]
We will come and pick you up from your Bayeux / Caen hotel or from Bayeux / Caen train station (tours from other locations are detailed on the respective tour pages).
D-Day Group Tours: [Mon-Fri]
*09:00 Place de Québec departure.
*09:30 Bayeux Train Station departure.
Your guide will be waiting for you at the train station at 09:16 when your train arrives.
*Check in is 10 minutes prior to departure.
NB: ‘The Allied Triangle’ (Three Allied Sectors) & ‘The Longest Day’ (American Sector) Group Tours depart Bayeux only [Mon-Fri].
NB: ‘The Four Beaches‘ (Four Allied Beach Sectors of Omaha, Gold, Juno & Sword) Private Tour ONLY departs CAEN Train Station (09:20) or flexible Caen hotel pick-up.
For all other services, our Tour departure-point is at Place de Quebec in Bayeux, just round from the Tourist Office-GPS Location: 49.275832-0.700853
7. Do you have wheelchair access on board your vehicles?
As we have limited space on board our vehicles, we cannot carry any client wheelchairs, walkers or strollers, however we DO carry a foldable wheelchair upon request if you should suffer from mobility problems. We ask those clients with reduced mobility to consider booking a half-day or full-day Private Tour, since this would not only allow us to take our time, but would ensure you get to spend as much time as possible on the sites you really want to visit. Group tours are quicker paced and we have to run to a tighter schedule.
We wish you a safe and pleasant trip. Please read our Helpful Info page for train & travel trips, as well as key info regards airport transfers and more…
Kindly also bear in mind our Premium Chauffeur Service is always available for shuttles from Paris Airports to Normandy Hotels, and back.
8. Can we bring the kids?
Absolutely! Several of our guides are actually former teachers and we love the imaginative colours children bring to a tour. They in turn help us to process much of the sadness as they make us laugh by sticking their heads up the inside of serious looking German turrents, foxholes and bunkers, hungry for that photo-album opportunity…
The only thing we ask clients to bear in mind is that a full-day tour can be long, and as such can be difficult for very small children, especially infants. If, for whatever reason, you feel uncomfortable that your young child or baby may delay a group tour’s progress (E.g. Travel sickness, nappy changes, regular feeding etc), then we simply recommend a half-day Private Tour as an excellent all-round solution.
Finally, since European law dictates that ‘each passenger has to occupy a paid seat’, it is imperative that you include any children in your passenger itinerary when booking, stating their age and height. Young children (under 10 yrs and 140 cm) also require special booster seats, which we only carry upon request. If you fail to mention a child on board when booking, and we have to go fetch a booster seat, it will inevitably delay your tour departure and reduce the length of your tour.
9. Can we ‘rock out’ on board your bus?
We ask you to bear in mind that our vehicles are brand new, and somewhat expensive luxury Mercedes, which have been selected primarily with your security and comfort in mind.
Fizzy drinks leave sticky residue on seats (even if we do have leather interiors), and food can leave stains too. We therefore ask that clients only drink water on board our vehicles.
That said however, at rest stops and sites we will gladly open our fridge-box and serve you fizzy drinks, juice, water, chocolate snacks & energy bars, from the rear of the bus. We simply ask that you return with your rubbish to the bus, and that you do not re-enter the vehicle with your opened can of Coke or Orangina in hand.
As far as the ‘rocking out’ part goes, you are more than welcome to bring your guitar with you, as long as you don’t mind us singing along?
On The Bus
10. I get motion sickness, can I sit up front in your bus?
11. What if I am hard of hearing? Does the guide use a microphone?
In answer to Q10: Absolutely. Please speak to your guide on the day and we will accommodate.
In answer to Q11: All of our buses are equipped with a hands-free microphone, which naturally amplify the guide’s voice. You will find that your guide may often ‘narrate’ what he sees as he drives, particularly through the countryside or along the coast, but his major priority when behind the wheel will remain your safety on board. This is our company policy.
12. Should I tip the guide?
Our guides love their jobs and a gratuity is a nice way to make them feel that you are happy with the quality of the hard work they have put into your day, both in preparing the tour and presenting the sites to you, as well as answering your every question, avoiding potholes and sometimes even other drivers, and keeping you cool on hot summer days. So it is always nice to give a little tip, and guides – like waiters – actually make much of their income from tips. But there’s no obligation…
13. My Tour is over, and I am not too happy about something…
In the highly unlikely event that you have a grievance which we cannot successfully resolve, we offer a “no-quibbles” full refund.
What we would ask of you first is this: Please contact us directly in the first instance, providing as much detail as possible, so that we can investigate the matter thoroughly. Customer complaints are treated as ‘Urgent‘ here at NormandyONtour.
Online reviews MATTER enormously, especially in this industry, so we ask that you contact us and give us the change to rectify whatever the grievance may be. After all, it’s only through making occasional mistakes that we can learn to keep getting better.
In the unfortunate event that you are so disgruntled that you’ve lost your cool, we will not only refund your entire Tour fee, but our senior Guide will take you on a free replacement tour – lunch included – if that can be arranged….
No item left behind…please always do a final check before leaving the vehicle at the end of your Tour.
14. I think I left my iphone on the bus, how can I get it back?
One of our clients left his nice sports jacket last year on the rear parcel shelf. We posted it back to Washington and he received it 7 days later. He also paid the postage via Paypal, including a generous tip for our honesty and we provided him with a receipt. He then wrote us a kind letter of thanks, and of encouragement (see photo).
Should you leave something on board, you can either *call us on + 33 (0) 783 810 921 and leave a message or contact us via email (*Please remember if telephoning that we’re on Paris time).
We will send any left items via post and simply ask that clients accept responsibility for paying postage costs. The obvious remedy is: ‘NO jacket left behind’. But mistakes do happen, and we’ve got your back. But PLEASE always check on, beside and under your seat before exiting the vehicle.
Q. What if I need to cancel, will I get a refund?
A: Yes, 100%. Up to 60 days prior to your tour departure. Refunds for tours cancelled within 60 days of departure are covered by our own Cancellation Insurance.
Please note: Our Cancellation Policy and refunds as part of our own Cancellation Insurance are detailed in our T&Cs.
All refunds will be for the tour fee, minus any Cancellation Insurance premiums and chargebacks, which we may incur (typically 3% of the Total paid). Refunds will be processed on the 10th day following the month in question.
If a Tour or Service is cancelled under 7 days (except in cases of a “No-Show” due to Force Majeure on the day), then please be advised that any booking fee is automatically forfeited, regardless of the reason.
Why not take out our Cancellation Insurance (which is €5 – €10 per passenger per tour)? Our Insurance gives you the right to cancel right up until 7 days prior to the time of your tour departure. As long as you have notified us by email at least 7 days BEFORE the time of your scheduled tour departure time, we will offer you a full no-quibbles refund (on a *diminishing percentage), less the amount of the insurance premium and 3% chargeback fee.
*Kindly refer to our T&Cs for exact refund calculations.
Clients must read and agree to our T&Cs at checkout prior to booking.
END OF THE FAQ
If there is anything broken, or not as it should be, on our website, would you mind letting us know?
We would really like to take this opportunity to thank you for taking the time to browse the content on our wesbite.
Our plans as we move forward: Throughout our website design lifecycle, the development of our customizable tours and flexible itineraries, as well as our complex booking system configuration and testing, we have intentionally tried to cover every angle, anticipate every question, prepare for every scenario & contingency, and unfortunately for you, the reader, that translates as ‘lots of reading‘. We wish to be ‘free’ during the tourist season to focus on delivering our amazing tours, and not be over-burdened by administrative tasks. By maximizing info on the site, and by deploying a state-of-the-art secure booking system, we have effectively minimized our administrative charge. This is our hope.
Perhaps in years to come, once we have opened our dedicated Bayeux office, which will be staffed by a full-time team to answer all of your live calls and queries. we will be able to reduce the footprint of our website. For now anyway, this is where we must begin. The conditions may not be ideal, but every preparation has been made as best we can, and we’re ready to roll: R.L.T.W!
The Battle was won, the Tour is ON…
We look forward to welcoming you on board…
6 Voie Panoramique
14960 St. Côme-De-Fresné
View of Arromanches from our HQ